The Earth-Friendly Alternative to Mined Diamonds

ABOUT US

My Moissanite Inc. is the first online moissanite provider in British Columbia, Canada. We specialize in fine jewelry using the whitest and most brilliant moissanite available on the market. We work with local goldsmiths to create beautiful custom jewelry perfect for any occasion. To ensure the product you receive is of the highest quality and standard, we inspect all of our jewelry prior to shipping. The result is dazzling moissanite jewelry that can outshine any high quality diamond.

At My Moissanite, we believe fine jewelry should be admired for its beauty, not price. We are confident that we can beat the price of any of any Canadian jewelry store for a similar product. Please browse our spectacular collection of custom jewelry and discover the beauty of moissanite.

Shipping

Shipping is a $25 flat fee for anywhere in North America. Outside of North America is $50. Most items will be shipped out 10-15 business days after ordering, depending on the ring style and the amount of custom work required. We are not responsible for lost packages due to wrongly provided addresses. All parcels will be sent via Fedex, which takes 1-2 days for delivery.*

Return Policy

If you aren't thoroughly delighted by our moissanite jewelry, or we failed to exceed your expectations, My Moissanite has a 10-day return policy. Please note, orders are not cancellable after purchase.

How to Return

The customer must first send us an email to request for a refund and provide a description of the item(s) he or she wishes to return along with the reason for return. We will send the customer an email, which will include the return authorization. Please include a printout of this email inside the package.

Send the item back to our company via the instructions provided. The customer is responsible for shipping and insurance for the returned package. Promotional items must also be returned.

Please note there will be a 10% restocking fee applied to all returns.

Send all returns to the address below:

          My Moissanite Inc., #903 - 3345 Kingsway, Vancouver, BC V5R0A7


Refunds

10 DAYS: Items to be returned must be shipped within 10 days of receipt of the item. After this date, the items cannot be returned for a refund or exchange.

Tag and Labels: The original tags must still be attached to the unworn item in order for refunds to be processed. If the tag has been removed (or if it has been removed and re-attached by the customer) the return policy is voided.

New Condition: Items must be in new condition (no visible signs of wear and tear). Items that have been altered by a jeweler other than Vancouver Moissanite (i.e. rings that are re-sized) are not eligible for a refund.

Custom Jewelry: items that are custom-made are generally non-refundable. Please contact us if you are unsure whether an item is eligible for refund or exchange.

Shipping Costs: The shipping charge is non-refundable. You are also responsible for the shipping charge to return an item. We recommended insuring the parcel as we will only refund orders after we receive the item(s) back.

Exchanges

Send us an email and provide the description of the item you are returning and provide the item number and description of the item you would like to exchange it for. Follow the same shipping instructions as refunds. The 10% restocking fee will be reduced to 5% for an exchange.

Payment Plans

When you need to buy something, you don’t want to wait. With PayPal Credit, you can enjoy special financing offers like this one: No Payments + No Interest if paid in full in 6 months on purchases of $99 or more. Buying with the power to pay as you choose and still enjoying the security and reliability of PayPal...now that’s magic. Click here.

Moissanite Warranty


Both Charles & Colvard and Harro Gem created moissanite is backed by a limited lifetime warranty. Please see links below for full warranty details.

Harro Gem moissanite
* Delivery times of 1-2 business days are for the following cities: Vancouver and area, Toronto, Calgary, Edmonton, Montreal, Ottawa, Winnipeg, Mississauga, North York, and Scarborough. Other cities can take up to 3 business days.
Click for the BBB Business Review of this Jewelers - Retail in Vancouver BC